Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

Contact & Identity Information

• Full name and job title
• Business name and ABN (where applicable)
• Email address and phone number
• Business address and site address

Service & Facility Information

• Type of facility (office, medical, retail, hospitality, warehouse, etc.)
• Approximate floor area or seat count
• Cleaning frequency and preferred service times
• Access and parking details for the site
• Special cleaning requirements or health & safety considerations

Quote & Estimator Data

• Responses entered into our online price estimator tool (facility type, size, location, frequency). This data is stored locally in your browser and is only transmitted to us if you choose to request a formal quote.

Website & Analytics Data

• IP address and general geographic location
• Browser type, device type, and operating system
• Pages visited, time on site, and referral source (via Google Analytics)
• Cookie identifiers and session data

2. How We Collect Information

We collect information in the following ways:

• Directly from you — when you contact us, request a quote, submit our estimator form, or sign a service agreement.
• Automatically — through cookies and analytics tools when you browse our website.
• From third parties — such as referral partners or Google My Business where you leave a review or enquiry.

Our online price estimator does not require you to provide any personal contact information to generate an estimate. Contact details are only requested if you choose to proceed with a formal quote.

3. How We Use Your Information

We use your personal information to:

• Respond to quote requests and enquiries
• Prepare and deliver cleaning service proposals
• Schedule site inspections and ongoing cleaning services
• Manage service agreements, invoices, and payments
• Communicate service updates, reminders, and relevant notifications
• Improve our website experience and service offering
• Comply with legal and regulatory obligations
• Send occasional promotional content about our services — you may opt out at any time by contacting us or using the unsubscribe link in any marketing email.

We do not use your data for automated decision-making or profiling.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share information with the following parties only where necessary:

• Cleaning staff and subcontractors — limited site access and schedule details required to deliver the service.
• IT & software providers — cloud-based tools we use for scheduling, invoicing, and communications (all bound by data processing agreements).
• Professional advisers — accountants, lawyers, and insurers as required for normal business operations.
• Analytics providers — Google Analytics processes anonymised browsing data to help us understand how our website is used.
• Regulatory authorities — where required by law, a court order, or to protect the health, safety, or rights of any person.

5. Cookies & Tracking

Our website uses cookies to improve functionality and analyse traffic. Cookies are small text files stored on your device. You can disable cookies through your browser settings, but some features of our site may not function correctly without them.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, modification, or disclosure.

7. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to access, collect, and delete your data.