Legal

Terms & Conditions

Last updated: 10 March 2026

1. Introduction

These Terms and Conditions ("Terms") govern the provision of commercial cleaning services by Green Commercial Cleaning Melbourne Pty Ltd (ABN 83 639 602 949) ("GCC Melbourne", "we", "us", "our") to clients ("Client", "you"). By engaging our services, you agree to be bound by these Terms.

2. Services

GCC Melbourne provides commercial cleaning services including, but not limited to, office cleaning, industrial cleaning, medical centre cleaning, carpet steam cleaning, window cleaning, builders cleaning, end-of-lease cleaning, and pressure washing.

The scope, frequency, and pricing of services will be set out in a written Service Agreement or quote confirmation provided to the Client prior to the commencement of services.

3. Quotes and Pricing

All quotes provided are estimates based on information supplied by the Client. Final pricing may vary if site conditions differ materially from those described. Any variations will be communicated in writing before additional charges are applied.

Our online Quote Estimator provides indicative pricing only and does not constitute a binding quote or service agreement.

4. Payment Terms

Invoices are issued in accordance with the agreed billing schedule (weekly, fortnightly, or monthly). Payment is due within 14 days of the invoice date unless otherwise agreed in writing. For one-off services, payment may be required prior to or upon completion.

GCC Melbourne reserves the right to charge interest on overdue invoices at a rate of 2% per month, compounding monthly, until the outstanding amount is paid in full.

5. Cancellation and Rescheduling

Clients must provide a minimum of 48 hours' notice to cancel or reschedule a scheduled service. Cancellations with less than 48 hours' notice may incur a cancellation fee of up to 50% of the scheduled service fee.

GCC Melbourne reserves the right to reschedule services in the event of unforeseeable circumstances such as severe weather or staff illness, with reasonable notice provided to the Client.

6. Access and Site Requirements

The Client is responsible for ensuring that GCC Melbourne staff have safe and lawful access to the premises at agreed times. Any specific access requirements, alarm codes, or site induction requirements must be communicated in advance.

GCC Melbourne staff will comply with all reasonable site access and security requirements as directed by the Client.

7. Quality Guarantee

We stand behind the quality of our work. If you are dissatisfied with any aspect of a completed service, you must notify us within 24 hours of the service being performed. We will arrange a complimentary re-clean of the affected area at no additional charge.

This guarantee does not apply to conditions arising from events outside our control, pre-existing damage, or areas not included in the agreed service scope.

8. Liability

GCC Melbourne holds public liability insurance to the value of $20 million. In the event of damage caused by GCC Melbourne staff during the performance of services, the Client must notify us in writing within 48 hours of the incident.

GCC Melbourne's liability for any claim shall not exceed the total value of the services performed in the month in which the incident occurred, except where otherwise required by law.

GCC Melbourne is not liable for any indirect, consequential, or economic loss arising from the provision or non-provision of services.

9. Confidentiality

GCC Melbourne and its staff will maintain the confidentiality of all Client information, site access codes, business operations, and any information observed during the performance of services. This obligation continues beyond the termination of any service agreement.

10. Termination

Either party may terminate an ongoing service agreement with 30 days' written notice. GCC Melbourne reserves the right to terminate services immediately if payment obligations remain unmet or if the safety of our staff is compromised.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or the provision of services shall be subject to the exclusive jurisdiction of the courts of Victoria.

12. Contact

Questions regarding these Terms and Conditions may be directed to:

Get a Quote